Troubleshooting Hub - Galaxy not playing desired content
Topic
- Troubleshooting Hub - Galaxy not playing desired content
Environment
- Product Family: Galaxy, Galaxy Pro
- Products: GT6, GS6, GC6, GP4, GPC, AF-3500, AF-3550, AF-3400, AF-3200, AF-3220
- Component:
- Control System: Venus Control Suite (VCS)
Steps
- Is the display blank?
- If Yes, proceed to Step 2.
- If No, skip ahead to Step 4
- Are both sides/entire display face blank?
- If Yes, proceed to Step 3.
- If No, power cycle display as per Message Display: How do I reboot or cycle power my display?
- If issue persists, contact Daktronics for troubleshooting assistance/Service Call.
- Is there a heartbeat?
- If Yes, skip ahead to Step 6.
- If No, turn on or reset breaker as per Message Display: How do I reboot or cycle power my display? If issue persists, skip ahead to Step 6.
- Is display partially blank?
- If Yes, power cycle display as per Message Display: How do I reboot or cycle power my display? . If issue persists, contact Daktronics for troubleshooting assistance/Service Call.
- If No, proceed to Step 5.
- Is content legible?
- If Yes, proceed to Step 6.
- If No, contact Daktronics for troubleshooting assistance/Service Call.
- Is the display red in VCS?
- If Yes, proceed to Venus Control Suite: Ethernet-Based Communication- Troubleshooting Hub or contact Daktronics for troubleshooting assistance/Service Call.
- If No, proceed to Troubleshooting Hub - Players are Online, No Content on Galaxy Display
KB ID: DD3506159
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