Receiving license lock code starting with 8- instead of 4-.

Potential Symptoms

  • Receiving license lock code starting with 8- instead of 4-.
    8licensingcode.PNG
  • Can generate license key however will not register Venus 1500 v4.22
  • Uninstalling and reinstalling Venus 1500 v4.22 results in same issue.
  • Log File shows: Error Message:¬†Adding license failed: License: "HSO9G25QEAIF56B9PPKOTZBMLKZRW65HZYEGR65L692UDRG4PWT9QQJHYDRS6DU# "NucleusCore" version "1.0", no expiration date, exclusive", Error: "19"

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • License is locking to the hostname.

Resolution

Work Around

  • Locate the following file: C:\Program Files (x86)\Daktronics\Venus 1500 V4\Licensing\Win32\Wechoid.exe
    • You may need to run this in compatibility mode with Windows XP SP3.
  • Select which options and select old style lock code.
    • If the old style is disabled you are not running in compatibility mode with Windows XP SP3.
  • Generate license locking code again.

KB ID: DD3460690


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