Daktronics

Galaxy serial no communication "Synchronize Time Zone Unsupported Command"; controller corruption.

Potential Symptoms

  • Venus 1500 v4 has no communication with display, even though able to communicate with M2config.
  • Alert (Synchronize Time Zone Unsupported Command).

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Moxa USB to Serial Adapter, M2 & M3 controllers
  • Control System: Venus 1500 v4

Cause

  • Possible corrupt file on controller.

Resolution

  1. Connect with M2config, select tools, Clear sign memory.
  2. Connect with M2config select tools, Defragment.
  3. Try connecting with Venus V4 again.

Related Article

KB ID: DD3427052

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