Galaxy serial no communication "Synchronize Time Zone Unsupported Command"; controller corruption.

Potential Symptoms

  • Venus 1500 v4 has no communication with display, even though able to communicate with M2config.
  • Alert (Synchronize Time Zone Unsupported Command).

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Moxa USB to Serial Adapter, M2 & M3 controllers
  • Control System: Venus 1500 v4

Cause

  • Possible corrupt file on controller.

Resolution

KB ID: DD3427052


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