Venus 1500, Nucleus service could not be started, Update to SQL 2014
Potential Symptoms
- "Nucleus service could not be started" error when starting Venus 1500 V4.22.
Environment
- Product Family: Software
- Product: Message Centers
- Component: SQL 2008
- Control System: Venus 1500 V4.22, Windows 10
Cause
- SQL 2008 is not optimal for Windows 10 OS and can have compatibility issues.
Resolution
- Update to SQL 2014.
- Create database backup following How to use the Nucleus Server Database utility, DD1705994.
- Uninstall SQL 2008 following How to remove/uninstall SQL Server 2005, 2008 or 2014, DD3522855.
- Install SQL 2014 following steps in How to Install Microsoft SQL Server 2014 Manually for Venus 1500 v4.22 or Vanguard v4, DD3302758.
- Load the saved database from step 1.
KB ID: DD3413938
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