Unable to open Venus 1500 v4, receiving an error that the license has already been added or has failed when clicking on the Venus icon
Potential Symptoms
- When launching Venus get error: Registration of Venus 1500 was not successful. Adding the license failed.
- May also see an error stating that Venus license has already been added.
Environment
- Product Family: Software
- Product:
- Component:
- Control System: Venus 1500 V4
Cause
- Daktronics Venus 1500 v4 license file is being executed rather than Venus 1500 v4 itself.
- Below is an example of what the license file looks like:
- Below is an example of what the Venus 1500 icon looks like:
Resolution
- Launch Venus 1500 v4 using the correct desktop icon.
- If no desktop icon is present, Venus 1500 v4 can be launched through the start menu and a desktop shortcut can be created if needed.
- Delete the Daktronics license file from computer as it is no longer needed since Venus 1500 v4 has already been registered.
- Be sure to update Venus 1500 V4 to the latest version
- Follow: How Do I Update or Download Venus 1500 V4 software?, DD1993540
- Note - If utilizing 56K Dialup communications you will need to utilize Venus V4.19.2
KB ID: DD3361365
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