Error when launching Venus 1500 V3; unsupported OS
Potential Symptoms
- When attempting to open Venus 1500 version 3 it will not open and gives a fatal error.
- Getting an error when attempting to install Venus 1500 v3, then the installation rolls back.
Environment
- Product Family: Software, Message Displays
- Product:
- Component: Windows 7, Windows 8, Windows 8.1, Windows 10
- Control System: Venus 1500 V3
Cause
- Version 3 of Venus 1500 is not supported on any operating system above Vista.
Resolution
- Option 1: Install Venus 1500 v3 on a supported Windows Operating system.
- Option 2: Upgrade to Venus 1500 v4.22 software (Note: Venus 1500 v4.20.4 or lower is not supported on Windows 10).
- Confirm if your display type is supported with Venus 1500 v4.22
- See article: What operating systems are supported with the Venus 1500 software versions? DD1995806.
- On how to download and install Venus 1500 v4.22, see article How do I update or download Venus 1500 v4 software? DD1993540
- Version 4.20 does not have modem support, please contact Daktronics Technical Support to update your software.
KB ID: DD3360255
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