Content will not play on GS6 display even though the display is reporting online in Venus Control Suite
Potential Symptoms
- Display shows online in Venus Control Suite (VCS), but newly scheduled content will not play on display.
- Able to stop and start playlists that were previously scheduled running on the display but new ones will not play.
- Display may show the "download in progress" indicator in VCS but never finish.
If a computer is plugged into the port, it is unable to open up certain web sites such as www.daktronics.com.
Environment
- Product Family: Message Displays
- Product: Galaxy Standard 6 (GS6)
- Component:
- Control System: Venus Control Suite (VCS) - Daktronics Hosted Setup
Cause
- Port 80 is being restricted on the network.
- Restriction may be on one specific physical port being used or across the entire network.
Resolution
- Allow the sign access to venus.daktronics.com on port 80. This may require working with your IT department or Internet Service Provider (ISP) to locate a physical port without restrictions or removing logical port restrictions from the IP address being used by the display.
KB ID: DD3260072
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