Daktronics

Can not communicate to the DMP-8000 from the Display Studio computer, bad Ethernet port on router.

Potential Symptoms

  • Display Studio software status is red with a message stating No DMP-8000 service.
  • Can not ping the DMP-8000 from the Display Studio computer.
  • Can not find the DMP-8000 with Display Finder from the Display Studio computer.
  • Can not ping the router from the DMP-8000.

Environment

  • DVX/DVN/DVNMC
  • DMP-8000
  • Display Studio (SCS) software
  • Configured Netgear Router

Cause

  • Bad Ethernet port on the router.

Resolution

  • Replace the router. 
  • Remember, it is possible that the port on DMP-8000 may also be bad as well. See DD3004417.

Work Around

  • Mark the bad port on the router and continue operations using different ports.

KB ID: DD3029731

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