Content Studio will not open up, Firewall blocking Content Studio from launching
Potential Symptoms
- Content Studio will not open up.
- Content Studio opens but then gives error window, and needs to close.
- Get error: "Content Studio by Daktronics has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
- No error entry in Nucleus or Content Studio logs.
- Venus 1500 opens fine and connects to display.
Environment
- Product Family: Software
- Product: Galaxy
- Component: Content Studio
- Control System: Venus 1500 V4
Cause
- Firewall is blocking Content Studio from launching.
Resolution
- Disable firewall or add exception to allow Content Studio to run.
- Location: Control Panel\All Control Panel Items\Windows Firewall\Allowed Programs Select "change settings" and "allow another program" (you may need admin rights to perform this)
- Then you may need to "Browse" to the correct file location, and add that item. Do the same for the remainder items.
- The following items should all be added for full functionality of Venus as a whole:
- Content Studio By Daktronics "C:\Program Files (x86)\Daktronics\Content Studio\ContentStudio.exe"
- Daktronics Fusion "C:\Program Files\Daktronics\Fusion\FusionShell.exe"
- If the folder above does not exist, use C:\Program Files (x86)\Daktronics\Fusion
- Daktronics Nucleus Server "C:\Program Files (x86)\Daktronics\Nucleus Server\Nucleus Server.exe"
- Venus 1500 "C:\Program Files (x86)\Daktronics\Venus 1500 V4\Venus1500.exe"
- Select OK, once all the items have been added and selected.
- Re-open Venus 1500 and test Content Studio operations, create new, or edit.
KB ID: DD2875057
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