Receive "An error occurred while logging in. No end point listening..." while opening Venus 1500, Venus 1500 not registered.

Potential Symptoms

  • When trying to open up Venus 1500, I am getting:
    • An error occurred while logging in. There was no endpoint listening at net.pipe://localhost/Daktronics/Nucleus/V1500EventsService that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
    • soap.jpg
  • Receiving┬áTrial Version is expired.
  • Checking┬áNucleus Server Error Logs shows:
    • Failed to load CommonPlayer add-in: Software license does not exist or has expired. Error code 37

    • 5-23-2014 2-40-22 PM.jpg

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • Venus 1500 was previously installed on computer and then removed, or trial version has expired.

Resolution

KB ID: DD2802943


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