Customer submitted form to register the Venus 1500 V4 software but each time Venus is opened get error that trial has expired.

Potential Symptoms

  • Customer submitted form to register the Venus 1500 V4 software but each time Venus is opened get error that trial has expired.
  • Customer filled out registration form including email address information but is unable to access the email account from that computer.

Environment

  • Venus 1500 V4

Cause

  • Registration process is not complete.

Resolution

Update to the latest Venus 1500 V4 version

KB ID: DD2752150


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