Show Control System: Display Studio Status Error red, Local Scope Missing

Potential Symptoms

  • Getting "Local Scope Missing. Use 'Create Scope' button to restore scope on local machine" error on Display Studio
  • Show Control System: Display Studio Status Error 
    DD2628101-image1.png

Environment

  • Product:
  • Component: Show Control with server and client setup
  • Control System: Display Studio

Cause

  • Show Control computers have lost sync.

Resolution

  1. Exit Display Studio and Content Studio for the Display Studio Server and all Client (User Station) machines - all Display Studio machines need to have Display Studio closed.
  2. Ensure SQL Server (NUCLEUS) Service is running by accessing Services.msc.
  3. At the client Display Studio machine, open the Nucleus Sync Utility 2.0 by navigating to Start -> Programs -> Daktronics -> Utilities -> Client Server Sync Utility.
  4. You should see the following screen. On the server computer, the Mirror Server to Client and Synchronize buttons will be grayed out since the server does not mirror or synchronize with itself.
    Nucleus Sync Utility - SCU-3.JPG
    Note: Steps 5-8 may each require multiple minutes to complete.
  5. Under the Advanced menu, select Cleanup Disk Data.
  6. Click Create Scope and wait for that to complete.
  7. Click Mirror Server to Client and wait for that to complete.
  8. Click Synchronize and wait for that to complete.
  9. Close the Nucleus Sync Utility.
  10. Repeat steps 1-8 for all Display Studio Client computers. Complete all steps for one client before proceeding to the next client.
  11. Open Display Studio to confirm the error has cleared.

KB ID: DD2628101


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