Daktronics Fusion Service starts then stops again, receive error 'You must call the Bind method before performing this operation.' in the Event Viewer, No D-Link adapter

Potential Symptoms

When launching Venus 1500 v4, receive the following error:
- Nucleus service could not be stopped. Cannot open Daktronics Nucleus Service on computer '.'.
When starting the Daktronics Fusion Service it starts and when you refresh the view, it is stopped again.
When viewing the Event Viewer Logs for Fusion, you see the following error:
- You must call the Bind method before performing this operation.

Daktronics Fusion Service starts then stops again, receive error 'You must call the Bind method before performing this operation.' in the Event Viewer; No DLink adapter

Environment

Product:
Component:
Control System: Venus 1500 v4.18 and greater

Cause

The computer LAN adapter (NIC) is configured to have duplicate or two IP addresses. For example 192.168.1.10 and 192.168.1.15.

How to confirm if a Duplicate issue from COMMAND PROMPT:

Go to Windows Start Menu.

Windows XP - Click Run, type CMD and click Ok.
Windows Vista, 7 - In Search Programs and Files type CMD, right-click CMD and choose Run as Administrator.
Windows 8 - From customers computer keyboard, hold down Windows Key then press letter "R" to bring up the Run command, Type CMD, then press Enter on keyboard

In Command Prompt, type Ipconfig /all and hit [Enter].
In the IP Configurations, look for a Network adapter that lists both a Preferred and a Duplicate IP Address.

Resolution

Edit the adapter IP address settings (How do I set or change a static IP on my computer or USB to Ethernet adapter?)

Be sure that the IP address entered in the LAN adapter is not a duplicate of another IP address on the same network (including the same IP as the sign's IP address)

NOTE: If using a D-Link USB to Ethernet adapter, reference Nucleus Error 'You must call the Bind method before performing this operation.' in the Event Viewer.)

KB ID: 000010128

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

Read the Full Disclaimer

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.