Venus 1500 v4.22.3 requesting registration or states trial expired

Potential Symptoms

  • Venus 1500 is prompting for registration despite being on version 4.22.3 which does not require registration.
  • Venus 1500 v4 is registered and can only be accessed by one user, other users keep getting a prompt to register.
  • When on the same computer and you switch user profiles, that user cannot access Venus 1500 v4, keeps prompting for registration.
  • Lock Codes match on both users.
  • Receive the following errors in the Venus 1500 Licensing error log:
    • Windows XP: C:\Documents and Settings\All Users\Application Data\Daktronics\Common\Licensing
    • Windows Vista, 7 or 8: C:\ProgramData\DAKTRONICS\Common\Licensing
      • Sentinel RMS Development Kit: Error[12]: Internal error in licensing or accessing feature Venus1500 version 4.0.
      • Sentinel RMS Development Kit: Error[19]: The given license code could not be added to the "no-net" license server.
      • 6-6-2013 3-49-42 PM.jpg

Environment

  • Product Family:¬†Software
  • Product:
  • Component: SafeNet Sentinel
  • Control System:¬†Venus 1500 V4

Cause

  • User(s) do not have access or permissions to the Sentinel RMS Development Kit folder:
    • Windows XP: C:\Documents and Settings\All Users\Application Data\SafeNet Sentinel\Sentinel RMS Development Kit
    • Windows Vista, 7 or 8: C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit

Resolution

If unable to update or Venus 1500 is already on 4.22.3 follow the steps below:

  1. Go to Windows Explorer from My Computer or Computer, browse to the following locations:
    1. Windows XP: C:\Documents and Settings\All Users\Application Data\SafeNet Sentinel
    2. Windows Vista, 7 or 8: C:\ProgramData\SafeNet Sentinel
  2. Right-click on Sentinel RMS Development Kit folder.
  3. Click Security Tab.
    • Do you receive the following error:
      • You do not have permission to view or edit the current permission settings for Sentinel RMS Development Kit, but you can take ownership or change auditing settings.
      • 6-6-2013 3-19-17 PM.jpg
    • Yes?
      1. Click on Advanced Button.
      2. Click Owner tab, Click Edit, Click Other Users or Groups.
      3. Type in the user name or group name.
        • Such as Users or Everyone.
      4. Click Ok.
      5. Click Apply, and Ok.
      6. Click Ok.
    • No? Proceed to Step 4.
  4. Click Edit and Add.
  5. Type in the user name or group name.
    • such as Users or Everyone.
  6. Click Check Names.
  7. Click Ok.
  8. Check off Full Control.
  9. Click Apply and Ok.
  10. Launch Venus 1500 v4.

KB ID: DD2565216


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