No communication to display, Server radio power LED not lit, Bad Ethernet cable or coupler
- No communication to the display.
- Unable to ping the display.
- Server radio has no power going to it. No power LED lit on server radio.
Computer directly connected to DC Injector specific symptoms
- LED lights on the computer's NIC are off.
- Local area connection on computer shows Media Disconnected or Cable Unplugged.
900 xTR model specific symptoms
- Unable to ping server radio or detect it with EBR diagnostics.
- Product Family: Message Displays
- Product: Galaxy, GalaxyPro, Electronic Message Center (EMC) or Board (EMB), Marquee, Readerboard
- Component: Ethernet Bridge Radios (EBRs), DC Injector (DCI) / Power over Ethernet (PoE) device
- Control System:
- Cat 5 cable or coupler between the DC Injector and the Server radio has failed.
- Replace the cable going from the POE/ DC Injector to the Server Radio.
- Note: Re-termination of the Cat 5 cable may also resolve the issue.
KB ID: DD2548984
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