Unable to save automatic back up in Venus 1500, Services not properly started
Potential Symptoms
- Receiving the following alert in Venus 1500 software when retrieving status of display/opening Venus 1500 software:
- Unable to save automatic backup.
-
- May receive a username/password prompt when trying to open Content Studio.
Environment
- Product Family: Software
- Product: Venus 1500 v4.18.1 or higher
- Component: Supporting computer services
- Control System: Venus 1500 v4
Cause
- Services did not properly start or were not started in the proper order.
Resolution
- Start or restart SQL Server (NUCLEUS), Daktronics Fusion and Nucleus in proper order.
- Reference How do I manually start/restart or stop the Daktronics Fusion and Nucleus Server and SQL Server? DD2236444 on how to restart services.
For Temporary Operation
- Update Venus 1500 v4 to latest version.
- If issue is still present after updating to the latest version of Venus 1500 v4, please contact Daktronics Technical Support for further assistance.
KB ID: DD2479774
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