Daktronics

" An Error occurred with the SQL Server. The media family on device 'PC Path' is incorrectly formed." during database backup

Potential Symptoms

  • Receiving error when trying to restore a database backup to a new or different computer.
    • An Error occurred with the SQL Server. The media family on device 'PC Path' is incorrectly formed. SQL Server cannot process this media family. RESTORE DATABASE is terminating abnormally.
      DatabaseError.jpg

       

       

       

Example:

'Computer A was a brand new install of 4.22.3 with Server 2014. The user needs to replace Computer A with a different computer, Computer B. They install a previous version of 4.17 or earlier to Computer B, from an old disk, which has SQL Server 2005. There was a Database backup created from Computer A.

By doing this and installing a older version of 4.17 or earlier to Computer B, it installed SQL Server 2005. Updating software to 4.18 or greater, does not update or change the SQL Server. They cannot take the database from Computer A that was using an SQL Server 2014 and put it on Computer B using a SQL Server 2005, even if they are the same Venus 1500 software version after updates.

Environment

  • Product:
  • Component: Microsoft SQL Server 2005, SQL Server 2008, SQL Server 2014
  • Control System: Venus 1500 v4, Show Control

Cause

  • SQL Databases are not backwards compatible.
  • You can take a copy of a database using SQL Server 2005, and bring it forward and restore it on a SQL Server 2008 or SQL Server 2014.

Resolution

  1. Uninstall older SQL Server version.
    1. Follow: How to remove/uninstall SQL Server 2005, 2008 or 2014., DD3522855
  2. Update to the latest supported SQL version.
    1. Follow: How to install Microsoft SQL Server 2014 manually., DD3302758
      1. Note: Operating System support for SQL Server versions can be found on the article above
  3. Afterwards, check if you can open the Venus software. Run a repair on it if you can't.
  4. Load your Database.
    1. Follow How do I use the Nucleus Server Database utility to transfer or save a database? DD1705994

KB ID: DD2440159

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