Unable to communicate to Galaxy, getting alert "Defragment Mode Enabled"
Potential Symptoms
- Unable to communicate to display.
- Display blank no pixel blinking in bottom right corner.
- Error message in Venus 1500 v4: "Defragment Mode Enabled."
Environment
- Product Family: Software, Message Displays
- Product: Venus 1500 v4
- Component: Controller, Firmware v3.8 or lower
- Control System: Venus 1500 v4
Cause
- Possible corrupt firmware.
Resolution
- Power cycle display.
- Update firmware to most recent version if power cycle didn't resolve issue.
- Clear memory on display and reset.
- Check for any possible corrupt / unformatted content and repair it.
- See the following for more info: DD2393901 Messages do not play on the display or blank spot in presentation
- If none of the above steps resolved the issue, contact Daktronics for further troubleshooting
KB ID: DD2412443
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