Display Studio, M3, FTFU, Unable to connect to display

Potential Symptoms

  • Unable to connect in Display Studio, even though able to connect with M2config as well as Venus 1500.
  • When testing services in Display Studio, no service is found using default IP address.
  • Able to ping IP with maximum packet size 1472.

Environment

  • Product: AF-3500, AF-3501, AF-3550
  • Components: M3 Controller
  • Control System: Venus 1500 Version 4, M2 Config, Display Studio

Cause

  • Unknown.

Resolution

  • Unknown.

For Temporary Operation

  1. Change sign IP in M2Config to something similar to the default.
  2. Test Services in Display Studio using that IP address
  3. Click Add.

KB ID: 000009507


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