Daktronics

No communication, power cycle resolves communication temporarily; Corrupt file

Potential Symptoms

  • Unable to get status to the display but communication is restored after power cycling the display temporarily.
  • Loss of communication is occurring more frequently since the issue started (having to power cycle more frequently to restore communication as time goes by).
  • Intermittent communication loss in Venus 1500 but may be able to connect using M2config utility.
  • May find error -14 listed in error log "Unable to send data" in Venus.
  • After or during publishing, communications drop, retrieving status fails.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, M2 and M3 controller based products
  • Component:
  • Control System: Venus 1500 v3 or v4, Display Studio

Cause

  • Suspect corrupt content/files or possible memory issue on the controller.

Resolution

KB ID: DD2156005

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