Display reboots on a specific message; Corrupt message
Potential Symptoms
- Display keeps re-booting and going through its boot-up sequence after displaying messages once.
- Message may drop from Running Presentations to Stored Presentations.
- Display reboots during the same message or presentation every time it cycles through the playlist.
Environment
- Product: Galaxy, GalaxyPro
- Component:
- Control System: Venus 1500 V4
Cause
- Message or presentation on the sign is corrupted.
Resolution
- Clear the display memory on the controller using M2Config.
- Follow How to perform a memory reset using the M2Config utility?, DD2347391 on how to clear the display memory.
- Run memory cleanup (defrag) on controller.
- Republish your presentations and playlist to the display in Venus 1500 v4.
- Follow How to add or remove a message / presentation or a playlist to or from a display in Venus 1500 v4?, DD2093330 on how to publish presentations and playlists.
Note: If issue returns, source file in computer database is corrupt; will need to perform steps 1-2 then will need to be recreate the source file in the Venus database and resend to sign.
KB ID: DD2112977
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.