Display: Blank, MEMORY ERROR, Controller memory is at ~13MBs, Resolution 2 of 3
Potential Symptoms
- Display goes through start up sequence and then shows MEMORY ERROR on the display face, or the display is blank.
- Memory is at 13MB when viewed in M2Config/VLMS or Venus 1500.
- Failed to transfer Guid.dat file error occurs when connecting to the display with M2Config.
Venus 1500 v4 Software Symptoms:
- Unable to publish content to the display but can get status.
Show Control Software Symptoms:
- Unable to send messages through Display Studio.
- M3 File Manager will not transfer files.
- The Display Studio status is green with no errors, but, when a quick display button is pressed, the status turns red, and the M3 controller status changes to not responding.
Environment
- Product: Galaxy: AF-3500, AF-3550 (Standard & GNet), AF-3700, Billboard: ValoPlay, Scorer's Table: ST-2014, ST-2016, Sports Star: SS
- Component: M3 controller
- Control System: Venus 1500 V4, Show Control
Cause
- Memory card is not recognized by controller.
- SD card may not be pushed in all the way or ejected.
Resolution
- Access the controller inside the Display. Follow the install and operation manual for details on accessing the display to get to the internal components.
- Power down the controller. Note: Never remove or unseat the memory card while the display is powered on!
- Reseat SD card. (This means removing the memory card from the controller, and then reinstalling it.)
- Power controller back up.
KB ID: 000008403
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