When launching v4 or connecting to display getting alert/error 'Retrieving the COM Class factory' or 'Unable to cast COM object of type'

Potential Symptoms

  • When launching v4 or connecting to a M2 or M3 based display receiving alert/error - Retrieving the COM Class factory or Unable to cast COM object of type.
    • Alert: Retrieving the COM class factory for component with CLSID {0BCF2911-E48F-42B3-A5B8-71483C274529} failed due to the following error: 80070776.
    • Window Error: Unable to cast COM object of type 'Daktronics.V1500.NucleusAddin.V1500Network' to interface type 'V15NetLib.IV15Network5'. The operation failed because the QueryInterface call on the COM component for the interface with IID '{D78B1FA6-C87F-4EAA-B2F5-17ADACD6F766}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x800004002 (E_NOINTERFACE)). 

Environment

  • Venus 1500 V4

Cause

The V15NetSvr.dll COM component is not registered on the machine using Venus 1500 v4.

Resolution

Step 1: Run a repair on the Venus 1500 v4 installation.

Step 2: If a software repair did not fix issue, register the COM Component for Venus 1500 v4.

KB ID: DD2090375


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.