When sending schedule/messages in Venus 1500 v3 receiving error "Some of the messages selected were not sent because they did not exist in the Database Directory. However, they may be on the display"

Potential Symptoms

When sending schedule/messages in Venus 1500 v3 receiving the following error "Some of the messages selected were not sent because they did not exist in the Database Directory. However, they may be on the display".
Scheduled messages not playing and getting an error " file not found in the database".
The old messages that don't exist anymore are still scheduled to play.

Environment

Venus 1500 (3.12)
Scheduling
Windows XP

Cause

A message added to the schedule was removed from the software database.
To verify:

Launch Venus 1500 Schedule Studio.
Click File -> Open.
Browse and locate the schedule, click Open.
Leave schedule open and proceed to next step.
Open Venus 1500 Display Manager.
Under Available Messages panel, browse through folders and compare messages listed in schedule to messages listed in Available messages.
If one is listed in the schedule, but not showing in Available Messages, it was removed from the software database.

Resolution

Either retrieve message if still out on display to add it back into database, or remove it from the schedule.

Solution 1: Retrieve message if still out on display and add it back into the database.

Follow How do I retrieve a copy of messages and schedule in Venus 1500 v3, DD2019493.

Solution 2: Remove the message from the schedule

With schedule still open, select and highlight the Line with the message that is missing from the database.

Note: To highlight the line click on the number to the left of the message.

Click the Yellow - Minus sign to remove line.
Click File -> Save.
Follow How do I send a schedule to a display in v3 software?, DD2000022.

KB ID: DD2088704

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