Billboard Communication Failure; Modem lock up
Potential Symptoms
- Unable to connect to any enclosure devices.
- Unable to remotely access any equipment on site.
- Visiconn or Venus Control Suite shows "Display Disconnected."
- Meraki will appear as disconnected in the dashboard.
- Activity light on modem may not be blinking, flashing, or active.
- Communication Failure event on VLink 1500, ValoPlay, VIP and player in IDM, or VCS dashboard.
Environment
- Product: DB-1000, DB-2000, DB-3000, DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, GS6 with 5.0 Enclosure
- Component: Customer supplied modem
- Control System: Visiconn or Venus Control Suite
Cause
- Modem lock up.
Resolution
- Power cycle modem physically on-site or remotely with SmartLink or iBoot Bar, if available.
KB ID: DD2080755
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