Unable to communicate with display using cellular modem, Power cycle display
Potential Symptoms
- Unable to connect to display remotely.
- Venus Control Suite shows display is offline.
- Network LED is blinking.
- Unable to connect to display with M2Config or Venus 1500 despite being able to ping modem.
- Old content is still playing on display, even though it was removed from playlist.
Environment
- Product Family: Message Displays
-
Product: AF-3200, AF-3220, AF-3400, AF-340*, AF-3500, AF-3550, AF-3700, GS6
- Component: Raven X, Sierra RV50 Modem
- Control System:
Cause
- Unknown.
- Suspect the modem may have locked up.
Resolution
- Power cycle display at breaker panel.
- Can also log into modem and perform software reboot.
KB ID: 000008128
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