Unable to communicate with display; USB-adapter is not registering properly on computer
Potential Symptoms
- Unable to communicate with Venus 1500/Display Studio or other display utilities.
- Getting Connect failed or Unable to connect alert in Venus 1500 software.
- Ipconfig results may show 0.0.0.0 for the D-Link and unable to ping the IP address set to D-Link.
- D-Link adapter is not registering properly on the computer:
- May not be showing in Network Adapters, Network Connections page, or device manager
- May show it has an error in device manager.
- May be trying to acquire a network address.
- May just show in Network Connections as "disabled".
Environment
- Product Family: Message Displays
- Product: Galaxy
- Component: D-Link USB to Ethernet Adapter
- Control System: Venus 1500 v4
Cause
- D-Link USB to Ethernet adapter is not registering properly with the computer.
Resolution
Recommended resolution
- Go to Windows Start Menu -> Control Panel -> Device Manager.
- Under Network Adapters, right-click on the network adapter being used for the sign (may be Local Area Connection or D-Link DUB). (If the adapter does not show up in device manager, use the below secondary resolution).
- Select Disable.
- Wait about 30 seconds.
- Right click on D-Link again and select Enable.
- Right click again and select Properties, if there is a power management tab select it and uncheck Allow the computer to turn off this device to save power.
Secondary resolution by reseating adapter
- Unplug the D-Link adapter from the PC and then plug it back in. It is still recommended to perform step 6 on the recommended resolution.
For Temporary Operation
- Restart computer.
KB ID: 000008094
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