Getting error message "No media kits were found for the following:" when trying to download the media kit for my display.
Potential Symptoms
- Am I able to download or request a media kit for a non-standard size galaxy display?
- How do I get a custom sized media kit? Where can I find a custom sized media kit?
- Getting error message "No media kits were found for the following:" when trying to download the media kit for my display.
- When trying to download the media kit get error "No media kits were found for the following types: Galaxy Height x Width Color Technology."
- Media Kit download missing from Start Menu.
Examples:
Environment
- Product Family: Software
- Product:
- Component:
- Control System: Venus 1500 V3 and V4, Content Studio
Cause
- Display is a non-standard size display and a media kit needs to be resized to fit display.
Resolution
Before requesting a custom media kit please contact Software Support at 1-800-325-8766 or at the Contact A Trainer online request form to confirm that your display is configured correctly.
- How to create and configure a Galaxy display in Venus 1500 V3.
- How to create and configure a Galaxy display in Venus 1500 V4.
Request a custom media kit:
- Please contact Creative Services via email to request a media kit to be sent. Our standard media kit can be resized for special displays by contacting the appropriate parties:
- For commercial customers, requests for special media kits should go to:
- For HSPR customers, requests for special media kits should go to:
- Please be sure to include the following information in your email:
- Company Name:
- Sign Height x Width, Color Technology:
- Customer ID or Order #
- First/Last Name:
- Email Address:
-
Contact Phone #
- After you receive your custom media kit please follow How do I get the Media Kit that was sent to me via email or from a Flash Drive to show up in Content Studio?, DD2248959 in order to get your custom media kit to pull into the Daktronics Media Library in Content Studio.
KB ID: DD2012263
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