Ethernet Bridge Radios: No communication, Server radio lock up

Potential Symptoms

  • Unable to connect to the display.
  • Troubleshooting Wizard in Venus 1500 v4 giving Low Signal Strength or Poor Connectivity alert.

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  • Venus Control Suite (VCS) shows a Communication Error for the display.
    • VIP & DMP are both OFFLINE.
  • Unable to ping client radio.  May not be able to ping server radio.
  • Power cycling the display does not help.
  • May have a "Network Cable Unplugged," "Disabled," or "Not Connected" in Network Connections.
  • Ethernet link light is off on network port (ex. D-Link USB to Ethernet, Computer, Router, Switch).
  • Server radio RF Transmit may be stuck on.
  • Using the built-in troubleshooter in Venus 1500, when building the network map, neither radio is found.

EBR Diagnostic utility symptoms

  • May see red data line between computer and server radio as well as between radios, and server having no signal strength.
  • Receiving No Radios Found alert.
  • Version of firmware not supported.

Environment

  • Product: Galaxy, GalaxyPro, GPR, GPX, GPC, GP3, GP4, GS6
  • Component: Ethernet Bridge Radios (EBR)
  • Control System:  Venus 1500 v3 or v4, Show Control/Display Studio, Visiconn, Venus Control Suite (VCS)

Cause

  • Server radio has locked up.
    • May be caused by brief power interruption.

Resolution

  • Cycle power to the DC injector (Power Over Ethernet/POE). 
    • This will reset the Server Radio allowing it to re-sync with the client radio.

KB ID: DD2002012


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