Daktronics

Receive error when trying to use Media Kit; Access Blocked

Potential Symptoms

  • Receive error when trying to connect and download the Venus 1500 Media Kit:
    • An error has occurred while trying to connect to the ftp site: dakfiles.daktronics.com on port 21." when trying to download the Venus 1500 v4 Media kit. A connection attempt failed because the connected party did not properly respond after a period of time, or establish a connection failed because connection host has failed to respond x.x.x.x:xxxx.

DD1996903_1.png

 

Environment

  • Product: Galaxy
  • Component: Venus 1500 Media Kit
  • Control System: Venus 1500 V4

Cause

  • The computer's FTP access is being blocked or proxy settings are not allowing access or restricted FTP Active and Passive access is set.

Resolution

  1. Update Venus 1500 to version 4.22.3 or greater.
  2. Check to see if you can access FTP Sites:
Option 2:
  1. Open the start menu.
  2. Type "cmd" and press [ENTER].
  3. Type:
telnet dakfiles.daktronics.com 21
Press [ENTER].
  • If you receive "220 Wing FTP Server ready...", proceed to Step 4.
  • If you receive "Could not open connection to the host, on port 21: Connect failed", you will need to contact your IT Department to receive FTP Site access or follow the "For Temporary Operation" section below.
Option 1:
  1. Launch Internet Explorer.
    1. Note: Firefox, Chrome and Edge discontinued FTP support in 2021 and can't be used to test FTP connection. If Internet Explorer is not available, follow Option 2.
  2. In the top address bar, type the following the test address posted here:  (no http or www) see: https://dlptest.com/ftp-test/
  3. Press [ENTER].
  4. If you reach a login page, proceed to Step 4.
  5. If you are unable to view the test page listed here: https://dlptest.com/ftp-test/ , you will need to contact your IT Department to receive FTP Site access or follow the "For Temporary Operation" section below.
  6. If you are able to reach the FTP Site, disable Proxy settings.
  7.  Follow How do I disable the proxy setting in the Daktronics Media Kit Downloader for Venus 1500 v4? .
  8. Verify the user is logged in as an administrator and try again.
Contact Daktronics Technical Support to further investigate issue or follow the "For Temporary Operation" section below.

For Temporary Operation

Option 1: If you are unable to get FTP Access with your IT Department you can follow the instructions below to have the Media Kit emailed to you.

  1. Send an email request to commercialcreativeservices@daktronics.com.  Please include the following information in the email body:
    • First Name
    • Last Name
    • Email address
    • Company Name
    • Daktronics Customer #, Case # or Order #
    • Display Size (Height by width)
    • Color Technology
Note: Requests can take up to 2 - 4 business days for standard media kit sizes, for custom build displays, request may take longer.
 
Option 2: If a previous computer is available with the media kit already downloaded for a particular sign, you can transfer the media kit from one computer to another.
Note: There may be some additional content available. Additional content does occasionally get released. For the latest available content, follow Option 1.
  1. See the following article for locating the media kit content Where is the content from Venus 1500 v4 media kit stored?, DD2308573.
  2. Copy/replace the My Daktronics folder into the proper location on the new computer based on operating system type.
  3. Use a USB Flash/Thumb Drive to copy the Media Kit to another computer and into the same location.

KB ID: DD1996903

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.