Daktronics

Receiving username and password prompt when opening software, "Enable User Security" check box selected.

Potential Symptoms

  • Venus 1500 prompts username and password.
  • When inputting default login credentials, Venus 1500 opens regularly with no errors.

Environment

  • Product: AF-3400; AF-3500; AF-3220; GPR; GP3; GP4
  • Component:
  • Control System: Venus 1500 V4

Cause

  • "Enable User Security" is selected in Venus 1500 options.

Resolution

  1. Log into Venus with default login credentials.
    • Please contact Daktronics Technical Support if you do not have these login credentials, 1-800-325-8766.
  2. Disable user security.
    1. Click on the orange "V" button in the top left corner.
    2. Select "Venus 1500 Options."
    3. Navigate to "User security."
    4. Uncheck "Enable User Security (requires restart)."
    5. Restart Venus 1500.

NOTE: If the Username and Password does not work and you receive a Nucleus type error prior to prompt, please reference How do I manually start, restart or stop the SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus Server services?, DD2236444.

KB ID: 000008024

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