Venus Control Suite Media: What to Do If Universal Sizing Media Kits Aren’t Displaying Correctly?

Potential Symptoms

Users may experience issues with Media Kits or other content that is delivered in universal sizing content not displaying correctly on the display.

Common symptoms include:

  • Content does not scale to fill the screen

  • Content appears cropped, off-center, or misaligned

  • Animations play incompletely or fail to appear at all

  • Quality appears low or pixelated on high-resolution displays

These symptoms may affect any content delivered in a universal format, including Media Kits, Commercial Creative Services Packages, and National Accounts content.

Environment

  • Product Family: Venus Basic, Venus Select, Venus Professional, Venus Enterprise 
  • Product: Daktronics Media Kit, Custom Content, Creative Services Packages
  • Component: Daktronics Media Player (DMP) 
  • Control System: Venus Control Suite

Cause

These issues are typically caused by:

  • Outdated DMP firmware, which may limit playback performance

  • Incorrect playback settings on the Daktronics Media Player

    • Scaling not set to “Zoom to Fill”

    • Interpolation not set to “Bicubic”

These settings are critical for ensuring universal sizing content scales and plays correctly on a variety of display sizes and aspect ratios.

Resolution

To resolve playback issues with universal sizing content:

  1. Verify Firmware is Current

    • Ensure the Daktronics Media Player is running the latest firmware.

    • If the version is outdated or unknown, contact Daktronics Technical Help Desk for assistance with verification or updates.

  1. Confirm DMP Playback Settings

    • Access your DMP’s playback configuration and confirm the following settings are applied:

      • Scaling = Zoom to Fill
      • Interpolation = Bicubic

These settings ensure content is resized accurately and displayed at optimal quality for your display dimensions.

If you are unsure how to access or change these settings, a Daktronics support technician can assist remotely.

 

Related Resources:
Venus Control Suite Media: How do I enable and use Daktronics Media Kit Content?

Venus Control Suite Media: What if My Display Doesn’t Have a Matching Media Kit?

KB ID: 000030285

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