MySupport | Daktronics Monitoring Alert FAQ
Topic
- Understanding MySupport notifications regarding Daktronics Monitoring
Environment
- MySupport
Steps
- I've received a Daktronics Service notification that Daktronics Monitoring has created a case. What does that mean?
- If you receive this notification or log into MySupport and see a new case created for your location, that means that Daktronics Monitoring has detected an issue on your location. Be sure to review all the details of the notification and contact Daktronics if you have any further questions via your MySupport account. For urgent inquiries, please Contact Us.
- I have a warranty with labor coverage or an Extended Service Agreement with labor coverage. When will on-site service take place?
- If you are subscribed to Daktronics Service Notifications, you will receive further notifications when an onsite service resource has been assigned.
- My Daktronics Monitoring Alert specifies I have a connectivity issue. What does that mean?
- New schedules, content and dynamic features will not update until connection is restored. Daktronics is also unable to monitor your display or receive diagnostic information.
- The recommended first step to diagnose an internet issue is to contact your Internet Service Provider (ISP). They can verify if the outage is on their network or on your account. If your ISP confirms everything is operational, a site visit should be scheduled. Once onsite, unplug the router and modem, wait ten seconds, and plug in the modem followed by the router. Before resetting the modem, please contact Daktronics. Our team can assist and confirm connection is restored.
KB ID: 000028160
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