Daktronics

MySupport | Onsite Service FAQ

Topic

  • Understanding MySupport notifications regarding Onsite Service

Environment

  • MySupport

Steps

FAQ
  • I've received a Daktronics Service notification that Onsite Service is being scheduled.  What does that mean?
    • If you receive this notification or log in to MySupport and see your service appointment is at a status of "scheduled," that means that Daktronics is currently in the process of scheduling your onsite service during:
      1. The window of time you've indicated as appropriate for our servicers to be onsite, 
      2. The window of time your labor agreement states, and
      3. Before the due date you've indicated based on your next event (if applicable). 
    • Be assured, Daktronics is collaborating with our servicers to find the options that align most closely with your specified desires and works for all involved parties. 
  • I've received a Daktronics Service notification that Onsite Service is being dispatched.  What does that mean?
    • If you receive this notification or log in to MySupport and see your service appointment is at a status of "dispatched," that means that Daktronics has confirmed the onsite service resource to complete the onsite service during the scheduled time (see criteria above). 
  • I've received a Daktronics Service notification that Onsite Service is being rescheduled.  What does that mean?
    • If you receive a "rescheduled" notification, that means that Daktronics has either: 
      1. Reassigned the service appointment to another servicer, 
      2. Reassigned the service appointment to another time, or
      3. A combination of both.
    • The details of the change should be available to you in the notification or MySupport.
  • I need to reschedule my service appointment from the date/time I previous indicated to Daktronics or is otherwise indicated on my Service Appointment in my notification or MySupport.
    • If your scheduled service appointment date/time is more than 24 hours away and you recognize the need to reschedule, leave a comment in MySupport on the case provided in your service notification or reply to the service notification with your new service appointment preferences.
    • Any other time, please call us at 1-800-325-8766 (DAKTRON) or +1-605-275-1040.

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