Daktronics

AMP: Basic Troubleshooting procedures for media players

Topic

Basic Trouble Shooting procedures for Adflow Equipment

Environment

  • Product: 
  • Component: 
  • Control System: AMP, DWP

Steps

  1. Confirm screen is operating properly. Confirm the HDMI cable is connected to the screen. Confirm the Power from the bottom of the screen is connected. Confirm the Screen is turned on.
  2. The Adflow Media player has a Push button switch on the side of the player. Next to the power Button is 1 Blue LED light.
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  • If no lights are on, press the Power button once, the LED should light up and the other light should flash. This indicates that the media player is Booting up.
  1. If the power light is Blue and the screen is properly connected but not showing content, only a black screen, press the power button once and release. This will start a proper graceful shutdown, after 30 seconds the Blue LED button will turn off. If the power LED remains Blue press and hold the button (approx. 30 seconds) until the media player shuts off, not lit up. Once the media player turns off wait 30 seconds and push the button again. This will restart the media player.
  2. Confirm All connections are secure in the back of the Media Player. Make sure power is visible on the LEDs for the ADFLOW Media player.
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AMP Offline Troubleshooting
AMP-450: Black Screen Troubleshooting
AMP-450: Troubleshooting Procedures
AMP: Black Screen / No signal issue – Wrong input / Check input ​​​​​​​

KB ID: 000027028

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