Unable to Enable or Disable the Easy Drop Weather Feed, unknown issue
Potential Symptoms
- Unable to Enable or Disable the Easy Drop feed per Venus Easy Drop Weather: How do I add a weather feed to my content?
- When tried will sometimes get a red exclamation point or it stalls on a spinning circle.
Environment
- Product Family: Message Displays, Billboards, Video
- Product:
- Component: Easy Drop Weather Data Feed
- Control System: Venus Control Suite
Cause
- Unknown issue
Resolution
- Possible fixes:
- Exit out of the Data Studio tab. Then re-open the App. Check if it now shows its Enabled.
- or
- Try a different computer
- Exit out of the Data Studio tab. Then re-open the App. Check if it now shows its Enabled.
- Contact Tech Support if you are still having trouble or, if you'd like, to report to that you ran across this issue. We are currently working on a solution.
KB ID: 000025827
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