Daktronics

MySupport | How do I Request a Callback from Daktronics?

Topic

 Can a technician call me back?  Can I request a callback window for an existing case or a new case?  Can I request a callback to go to another employee?

Environment

Product:
Component:
Control System: MySupport https://login.daktronics.com ​​​​​​​

Steps

To request a callback on a new or existing case, begin by:
  1. Select the Schedule Support Call button on the Home page of MySupport.image.png
  2. You can select from any existing cases or
  3. You can select to create a new case for callback.  image.png
  4. Your information is listed here.
    1. To update your information, check the box with "Update your contact info?".
  5. Next, select which phone number you would like Daktronics to reach you at.
  6. If there is someone else at your location you would like Daktronics to speak with, select the box "Should we call someone other than you?".
  7. Next select the calendar icon to choose the earliest callback date to reach you.  Then select the clock icon to select the earliest callback time.  Repeat for the latest callback date/times. (This timeframe should be a minimum of a 30 minute window.)
  8. Enter the reason you would like a callback. (ie: visual/blank issue, need software support)
  9. Select the Next button in the bottom right corner.
  10. Select Finish. Your callback has been scheduled!image.pngimage.png

KB ID: 000025528

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