Daktronics

MySupport | How do I Request a Callback from Daktronics?

Topic

  • Can a technician call me back? 
  • Can I request a callback window for an existing case or a new case? 
  • Can I request a callback to go to another employee?

Environment

Steps

To request a callback on a new or existing case, begin by:

  1. Select the Schedule Support Call button on the Home page of MySupport.
  2. You can select from any existing cases or
  3. You can select to create a new case for callback.
  4. Your information is listed here.
    • To update your information, check the box with "Update your contact info?".
  5. Select which phone number you would like Daktronics to reach you at.
    • If there is someone else at your location you would like Daktronics to speak with, select the box "Should we call someone other than you?".
  6. Enter the reason you would like a callback. (ie: visual/blank issue, need software support)
  7. Select how you would like to receive notifications about your callback.
    1. You will receive a confirmation when the callback is scheduled, when an agent has received your case and is getting ready to call you and if we attempt to call you but are unable to reach you.
  8. Select the calendar icon to choose the callback date to reach you.
  9. Select the dropdown menu titled "Hour in which the callback window will begin" and choose from the available options which hour the callback window should begin.
  10. Select the specific time that you would like the callback window to begin.
    1. Please note that we will call you within an hour of the selected time.
  11. Select the Submit button at the bottom. Your callback has been scheduled!

KB ID: 000025528

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