MySupport | How do I Create and Submit a Case?

Topic

  • How do I create a case in MySupport?
  • What fields do I need to fill out to create a case?
  • How do I know if I want customer service or technical support when creating a case?
  • Can I have someone call me back?​​​​​​​

Environment

Steps

  1. To create and submit a case to Daktronics Support you can click CREATE A NEW CASE on the right-hand side of the MySupport Homepage 

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  1. OR click on Contact Support in Header Topics then click  Submit Case button to begin creating your case.  Complete the fields.  Anything with * is required.

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  1. How can we help you: Click the down arrow to reveal the available options.
  2. Provide a detailed description of the issue: The more information you provide the better the Service Agent can address the issue.
  3. Upload any pictures or videos of a visual issue if you have them.
  4. Choose Your Account: The Account will pull into the field automatically. You may search for other Accounts that you are associated with if the case is for a different Account.
  5. Where is the equipment located: click in the search box to view the available options that are associated with the Account. 
  6. Primary Case Contact: As the case creator your name will be pulled in. If another contact at the Account should be listed, you can click in the field and search for that contact. 
  7. Schedule a callback:  Check this box if you wish to have a Daktronics Agent call you at a time of your preference.
    1. See MySupport | How do I Request a Callback from Daktronics? for more information.  
    2. If you checked the box, click Next to complete the requirements.
  8. Submit if you did not check to Schedule a Callback. image.png 
  9. Your Case was created.

KB ID: 000025526

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