Daktronics

SportApp: Unable to get serial data feed; change USB to serial settings.

Potential Symptoms

  • Unable to access COM1 error when opening a SportApp.
  • Not able to open COM1 using TeraTerm.
  • No other programs are using the Com port and it is showing in Device Manager.
 

Environment

  • Product: SportApp, Live Book, USB to Serial Adapter
  • Component: Serial Data Feed
  • Control System: AJT Systems a Division of Daktronics

Cause

  • "Serial Enumerator" setting is turned on in device manager.

Resolution

  1. Open Device Manager
  2. Click on "Ports"
  3. Right click COM1 and go to properties
  4. Go to advanced settings
  5. Under Miscellaneous Options, Uncheck Serial Enumerator
  1. Ensure the correct COM port is assigned in the Sport App. 

KB ID: 000019996

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