Serial Radio Troubleshooting (Galaxy)
Topic
- What are some of the Hints, Tips, and Tricks to troubleshooting Serial Radios?
Environment
- Product: Galaxy
- Component: Gen 2 and Gen 3 Serial Radios
- Control System: Venus 1500
Steps
- Run Radio Config Utility - How to use the Radio Config Utility (RCU)
- Loopback Test when needed - Galaxy: How do I perform loopback testing on a Galaxy display using Gen 2 serial radio system?
- There are two sets of TX and RX lights on the Serial Radio cards. The set on the left (under the In Range light) is the Radio communication TX and RX. The two at the bottom (to the left of the RST and RUN lights) is for Wired communication. (see fig. 1)
- These can be useful for determining where we are losing communication. (e.g. If we get activity on "Radio RX" and "Wired TX" on the Client radio but nothing else, data is not being sent or received from the controller of the display it is connected with.)
Related Articles
- How to perform a Reconfiguration/Factory Reset on RS-422 serial radios?, DD1982800.
- Serial Radios, no communication to display, server radio lockup, DD2526251.
- Gen 2 Serial Radios, no communication to the display, client radio or controller lockup, DD2009537.
- For more information regarding serial radios see the following radio manual: Serial Radio Communications Manual, ED-13932.
KB ID: 000013084
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