Communication failure module in IDM with no visual issues; Unknown cause

​​Potential Symptoms

  • Non-visual​ issue on the display.
IDM / System Health Event(s)
  • Communication Failure event on modules in IDM.


  • Product Family: Billboards
  • Product: DB-1000, DB-2100, DB-4100, DB-4200, DB-5000, DB-6000V, DVX, DVN, DXB, BLD
  • Component: Module
  • Control System:


  • Unknown.


  • Power cycle module.

KB ID: DD2588679

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