No communication to display, Computer's IP address not in range of sign

Potential Symptoms

• No communication to display with a direct Ethernet Connection to the computer.
• Receiving one of the following Alerts in Venus:
• Connect failed on address.
• The display's address could not be resolved.
• Cannot connect to the display.
• Unable to connect to the display.
• Communications with the display is in use.

• This display does not appear to be a Daktronics device.

• Receiving a pop up window error in M2Config stating: Unable to connect to the configured display.
• Unable to set up sign service in Display Studio to connect to the display.
• When entering the IP address of sign in the service configuration and pressing Check, it fails to find the sign; Unable to add the sign.
• Unable to connect to display using M2Config.
• Unable to ping IP address of the display.
  
• Unable to publish scheduled messages to display.

Environment

• Product Family: Message Displays
• Products: Galaxy, GalaxyPro, Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
• Components: Ethernet Based Communication (Ethernet Bridge Radio (EBR), Fiber Ethernet, Copper Ethernet) connected to computer NIC (no network, modem, or router involved)
• Control System: Venus 1500, Show Control (SCS-2000, Display Studio)

Cause

• The computer's IP Address is not within range of the display's controller's IP Address.
• May be set to Obtain an IP Address Automatically (DHCP).
• Computers NIC may be disabled.

Resolution

• Set a static IP Address on computer Local Area Connection in same range as the sign's IP address.
• If IP address of sign is unknown, see: How do I determine what IP address to use for display configuration in Venus 1500?, DD1994072.
• If using the default Daktronics IP Address of 172.16.192.25 on the display, use the following IP Address of 172.16.192.20 and a Subnet of 255.255.0.0 on the computer.  Reference How to set a static IP on my computer's NIC, DD2016625 for instructions.
• If display is not using the default IP Address, set computer's IP Address to a static IP Address similar to the display's controller.
• If Local Area Connection is disabled: Enable the computer's NIC by right clicking on network that is connected to sign and select enable.

For Temporary Operation

• If changing the IP Address of the PC is not a viable option, set up an alternate IP Address to the PC within the subnet range of the display: How to add a secondary IP address to a computer, DD1990270.