An error occurred while processing the response in Venus 1500 v4; Server Radio Lock Up.
Potential Symptoms
- Display Status information is present but receiving the following alerts:
- An error occurred while processing the response.
- Unable to connect to the display.
- Ethernet Bridge Radio Diagnostics (EBRD) shows intermittent loss of communication starting at the Server Radio.
- Block Error rate on EBRD jumps from low to high values.
- Server radio signal strength inconsistent.
Environment
- Product Family: Message Displays
- Products: Galaxy, GalaxyPro, Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
- Components: Ethernet Based Communication (Ethernet Bridge Radio (EBR), Fiber Ethernet, Copper Ethernet) connected to computer NIC (no network, modem, or router involved)
- Control System: Venus 1500 v4
Cause
- Server radio lock up.
Resolution
- Cycle power to the server radio by power cycling the Power over Ethernet Injector.
KB ID: DD4702909
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