DMP/VIP Unreachable at Default IP, Changed to Different IP Scheme

Potential Symptoms

  • Unable to VNC into DMP.
  • Unable to reach DMP/VIP web configuration page.
  • DMP/VIP port and network switch port indicate link and activity.

Environment

  • Product Family: Control Systems
  • Product: Show Control
  • Component: DMP-8000, VIP-5060, VIP-5160
  • Control System: Show Control

Cause

  • Unknown change in IP, subnet mask and gateway.

Resolution

  • Plug in computer directly to Ethernet port of DMP/VIP and search for them with Wireshark, DD2080920.
  • Log into their respective DMP and VIP web configuration pages and set the IP configuration back to normal.

KB ID: DD4697471


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