DMP 8000 with Intel graphics card will not show desktop on KVM

Potential Symptoms

  • KVM monitor will show blank screen or "Out of Range" error when selecting the DMP 8000.
  • Computer¬†is set to a supported resolution for the KVM/monitor.
  • Navigate to "Display Settings > Advanced display settings" in Windows. The "Active signal resolution" will be different than the "Desktop resolution." (Screenshot below shows the correct settings, NOT the failed state.)
    DD4650950-1.png

Environment

  • Product Family: Control System
  • Product: DMP-8000; DMP-8XXX
  • Component: Graphics Card
  • Control System:

Cause

  • In other words, the computer is scaling the desktop and actually¬†outputting a larger resolution, despite what your Windows settings are.

Resolution

  1. Launch Intel Graphics settings.
  2. Select "Display."
  3. Select the correct monitor/output for the KVM.
  4. Check the "Maintain Display Scaling." Accept the changes.
    DD4650950-2.png

KB ID: DD4650950


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