Daktronics

Local Hosted VCS Connected to DMP and VIP But Not Downloading Content

Potential Symptoms

  • Local Hosted Venus Control Suite not downloading schedule to DMP.
  • Daktronics IdentityServer service does not start automatically.
  • VCS ScheduleGen log gives the error "System.Net.Http.HttpRequestException: Response status code does not indicate success: 503 (Service Unavailable)." 
  • Error  "Handling an exception. Exception details: Daktronics.Fusion.HttpException: User with user name 'IdentityServer' already exists."

Environment

  • Product Family: Message Centers
  • Product: GS6
  • Component: DMP-5000, VIP-5060
  • Control System: Venus Control Suite Locally Hosted

Cause

  • VCS did not install correctly.

Resolution

  • Uninstall VCS per DD3769949.
  • Install locally hosted VCS per DD2735179.
  • Setup display to communicate with VCS per DD3259456.

For Temporary Operation

  • None Known.

KB ID: DD4637928

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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