No communication using USB to Ethernet adapter, adapter is not connected to the POE.

Potential Symptoms

  • Network Connections shows the USB to Ethernet adapter is connected and in range of the display IP.
  • Device Manager shows the adapter is operating properly.
  • Unable to ping the display, EBRD shows no radios found.
  • POE green LED is lit up.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, GPR, GP3, GP4, DVX
  • Component: USB to Ethernet Adapter (D-Link or other brand), Ethernet communication
  • Control System: Venus 1500 v3 or v4

Cause

  • USB to Ethernet adapter for the display was connected to another device, not the POE Injector.

Resolution

  • Connect the Ethernet cable from the USB to Ethernet adapter to the POE data in.

KB ID: DD4600078


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