Daktronics

ADFLOW Media Player: Troubleshooting an offline player

Topic

  • All ADFLOW media players download and cache content to continue to play on-screen whether or not a network connection is available. It should be stated that even if content is continuing to play, that does not guarantee the media player has a network connection. The media players are best compared to a DVR, not a streaming device.
  • A range of different issues can prevent a media player from successfully reaching ADFLOW servers in order for new content updates to download and for ADFLOW support to remotely access the device. We recommend starting with the easiest solutions and moving on from there.
  • Once network connectivity is restored, it can take some time for new content to download and appear on-screen. The time involved depends on a) the amount and size of the new content files b) the speed of the network connection.

Environment

  • Products: SM-100, R-200, R-400, R-800
  • Components:
  • Control Systems:

Steps

  1. Reboot the device.
  2. If model SM-100 using WIFI, verify both wireless antennae are securely screwed onto the back of the media player.
  3. Verify physical connectivity of wired network connection, verify status/link lights and re-seat cable ends.
    • NOTE:  In the event of a static IP being used, avoid moving the network cable to the secondary network port on the media player.
  4. Login to the "Test" account of the media player.
    1. Launch Internet Explorer to test connectivity. Try to access https://support.ADFLOWnetworks.net (the ADFLOW remote support portal).
    2. Launch command prompt and run "ipconfig /all" to verify IP/MAC address.
    3. Run ping tests as appropriate.
  5. Verify network connectivity in the environment (Note:  A local IT resource may be needed for this step).
    • Ensure device is visible on the local network and has all required access, please refer to the attached Network Requirements Document.

KB ID: DD4552314

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