Daktronics

Display blank and showing "No Content Playing" in Venus Control Suite, Time Zone on Controller Wrong

Potential Symptoms

  • Display is Blank and showing "No Content Playing" in Venus Control Suite (VCS).
  • Display plays test patterns fine, but will not play content from the DMP.
  • DMP Monitor shows a blank output.
  • Time Zone on the DMP-5000 is showing (UTC-11) Coordinated Universal Time-11 vs the correct time zone.
  • Date on the controller may be correct, but the time is not due to incorrect timezone selected.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5000
  • Control System: DMP-5050

Cause

  • Content is not able to update, download, or play due to the time and/or time zone on the controller being incorrect.

Resolution

  •  Correct the time on the DMP-5000 portion of the controller by verifying correct time zone and time.
    • Note: If unable to access the DMP-5000, contact daktronics technical support for assistance.

KB ID: DD4253098

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.