Display: Blank, with heartbeat, messages in "Stored Presentations"; Cause Unknown
Potential Symptoms
- Display is blank with a heartbeat.
- There are messages listed in "Stored Presentations" on the home tab.
- No "Running Presentations" or schedule on the home tab.
- Status page has nothing listed for "Current Presentation" although Venus is connected to the display.
- M2 firmware newer than 3.13.2, M3 firmware newer than 3.10.3
Environment
- Product: AF-3200, AF-3400, AF-3500
- Component:
- Control System: Venus 1500 V4
Cause
- Unknown.
- Schedule/messages did not get sent out correctly and are stuck in "Stored Presentations".
Resolution
- Re-publish the current scheduled playlist.
Note: May need to clear display memory and defrag display controller prior to re-publishing content.
KB ID: DD4244406
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