Display: Blank, with heartbeat, messages in "Stored Presentations"; Cause Unknown

Potential Symptoms

  • Display is┬áblank with a heartbeat.
  • There are messages listed in "Stored Presentations" on the home tab.
  • No "Running Presentations" or schedule on the home tab.
  • Status page has nothing listed for "Current Presentation" although Venus is connected to the display.
  • M2 firmware newer than 3.13.2, M3 firmware newer than 3.10.3

Environment

  • Product: AF-3200, AF-3400, AF-3500
  • Component:
  • Control System: Venus 1500 V4

Cause

  • Unknown.
    • Schedule/messages did not get sent out correctly and are stuck in "Stored Presentations".

Resolution

  • Re-publish the current scheduled playlist.

Note: May need to clear display memory and defrag display controller prior to re-publishing content.

KB ID: DD4244406


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